Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
Offline krasmussen  
#1 Posted : 24 October 2017 09:59:13(UTC)
krasmussen

Rank: Newbie

Groups: Registered
Joined: 17/01/2012(UTC)
Posts: 1
Location: Denmark

Just introduced SMath in the Cloud in a new class few weeks ago, and today the students have to handle in an assignment.
They now reports about problem with two things:

- During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell)

- Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted...

I have never experienced this myself - but are the problems real, and how to handle them?

Kind regards from Denmark
Offline Davide Carpi  
#2 Posted : 24 October 2017 19:07:52(UTC)
Davide Carpi


Rank: Advanced Member

Groups: Registered, Advanced Member
Joined: 13/01/2012(UTC)
Posts: 2,273
Man
Italy
Location: Italy

Was thanked: 1152 time(s) in 756 post(s)
Hello krasmussen Offline

Originally Posted by: krasmussen Go to Quoted Post
- During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell)

Tried it right now and works for me, I received the confirmations almost instantly...

Originally Posted by: krasmussen Go to Quoted Post
- Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted...


Opened a new issue right now as SSC-3480, probably the same problem.

Edited by user 06 November 2017 13:07:02(UTC)  | Reason: added BTS ID

If you like my plugins please consider a donation to SMath Studio; for personal contributions to me: paypal.me/dcprojects
thanks 1 user thanked Davide Carpi for this useful post.
on 24/10/2017(UTC)
Offline alyles  
#3 Posted : 24 October 2017 19:17:32(UTC)
alyles


Rank: Advanced Member

Groups: Registered
Joined: 23/03/2016(UTC)
Posts: 211
United States

Was thanked: 70 time(s) in 45 post(s)
Also note, if these students are using a university email address, sometimes the admin will block emails before reaching the users inbox. Contact the admin if this is the case.
Feel free to join the SMath Studio Users Discord Channel: https://discord.gg/PayZpJW
thanks 2 users thanked alyles for this useful post.
on 24/10/2017(UTC),  on 24/10/2017(UTC)
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.