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Offline krasmussen  
#1 Posted : 24 October 2017 09:59:13(UTC)
krasmussen

Rank: Newbie

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Joined: 17/01/2012(UTC)
Posts: 1
Location: Denmark

Just introduced SMath in the Cloud in a new class few weeks ago, and today the students have to handle in an assignment.
They now reports about problem with two things:

- During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell)

- Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted...

I have never experienced this myself - but are the problems real, and how to handle them?

Kind regards from Denmark

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Offline Davide Carpi  
#2 Posted : 24 October 2017 19:07:52(UTC)
Davide Carpi


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Hello krasmussen Offline

Originally Posted by: krasmussen Go to Quoted Post
- During sign-up the registration mail with "key" does not arrive in their inbox (and they have checked in spam-folder aswell)

Tried it right now and works for me, I received the confirmations almost instantly...

Originally Posted by: krasmussen Go to Quoted Post
- Text and claculations sometime suddently disappears - if the clikc in a calculation to correct something, text and calculations further down the page are just deleted...


Opened a new issue right now as SSC-3480, probably the same problem.

Edited by user 06 November 2017 13:07:02(UTC)  | Reason: added BTS ID

If you like my plugins consider to support SMath Studio buying a plan; to offer me a coffee: paypal.me/dcprojects
thanks 1 user thanked Davide Carpi for this useful post.
on 24/10/2017(UTC)
Offline alyles  
#3 Posted : 24 October 2017 19:17:32(UTC)
alyles


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Also note, if these students are using a university email address, sometimes the admin will block emails before reaching the users inbox. Contact the admin if this is the case.
Feel free to join the SMath Studio Users Discord Channel: https://discord.gg/PayZpJW
thanks 2 users thanked alyles for this useful post.
on 24/10/2017(UTC),  on 24/10/2017(UTC)
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